Refund and Cancellation Policy
At BETLANO, we are committed to providing quality service and ensuring customer satisfaction. This policy outlines the terms for cancellations and refunds on services purchased through our Platform. By purchasing a service, you agree to these terms.
1. Cancellation Policy
- Request Window: Cancellations are considered only if the request is made within 7 days of the purchase of the service.
- Exceptions: If work on the service has already begun or specific deliverables have been provided, cancellation requests may not be accepted. In such cases, please contact our customer service team for assistance, and we will review your request on a case-by-case basis.
2. Eligibility for Refunds
Refunds may be issued in the following cases:
- Service Not Delivered as Promised: If the service delivered does not meet the description or fails to satisfy agreed-upon terms, you may be eligible for a partial or full refund.
- Service Quality Issues: If there is a significant issue with the quality of the service provided, you may request a refund. This will be reviewed by our team to assess the situation and take appropriate action.
- Technical Issues: If technical issues on our end prevent us from providing the service as described and these issues cannot be resolved, a refund may be issued.
3. Non-Refundable Situations
- Completion of Service: Once a service is completed as per the agreed-upon terms, refunds will not be granted.
- Change of Mind: Refunds will not be provided if you decide not to continue with the service after work has already begun, unless there are quality or technical issues.
4. Refund Process
- Approval: Refund requests are subject to review and approval by our team.
- Processing Time: Once a refund is approved, it will be processed within 30 days.
- Refund Method: Refunds will be issued using the original payment method unless otherwise agreed upon.
Contact Us
If you have any questions regarding our Refund and Cancellation Policy, or if you need assistance with a refund request, please contact our customer service team. We’re here to help ensure your satisfaction with BETLANO’s services.
Need Help?
Do you have questions about payments? please do not hesitate to contact us. Our team is here to help you.
